ERS Johnson Trading As Containers First Online Store Return and Refund Policy
Thank you for your purchase at ContainersFirst.com.au, a division of ERS Johnson Pty Ltd.
If you are not entirely satisfied with your purchase, we’re here to help.
At Containers First we aim to always provide a high level of product and service. Therefore, if for some reason your container fails to meet the conditions of sale as stated on the tax invoice, Containers first reserves the right to choose from the following options to rectify the issue:
1. Onsite repair
2. Off-site repair
3. Swap the Container
Repair or replacement will only be considered when the Customer has inspected the Container on Delivery, and shall within seven (7) days thereof (time being of the essence) notify ERS of any alleged defect/damage (inclusive of photographs where applicable), shortage in quantity, or failure to comply with the description or ERS’s quotation. The Customer shall afford ERS an opportunity to inspect the Container within a reasonable time following such notification if the Customer believes the Container is defective in any way. If the Customer shall fail to comply with these provisions the Container shall be presumed to be free from any defect or damage.
Repair on any defects is conditional of the repair being required due to negligence on our behalf prior to the container leaving our yard, and will not be considered because a second party has caused damage (either through human error, accident or “act of god”)
You have 30 calendar days to return a container from the date you received it, if you have changed your mind about your purchase for any reason. To be eligible for a return, your container must be unused, empty, and in the same condition that you received it.
A refund will be issued on returns, under the following process & conditions:
1. Once we receive your container, we will inspect it and notify you that we have received your returned container.
2. We will then notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. The purchaser/client will be responsible for paying for your own shipping costs for returning your container. Any and all Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, plus an additional $150 re-stocking fee.
4. Please see our “General terms and conditions” for more detail. https://www.containersfirst.com.au/wp-content/uploads/2019/01/ERS-2019_GENERAL-TERMS-AND-CONDITIONS_v1.pdf
If you have any questions on how to return your item to us, contact us on 1300 556 991 Monday to Friday, 7am -4pm. Or email [email protected]